Well, since the last post, I'm happy to report that:
1. The e-mail hack has been successfully dealt with
2. The phone problem turned out to be due to a bad modem in our DVR and with the replacement of the DVR (an upgrade at no cost to us), the phones are working well.
3. We were able to find a current model microwave of the same manufacture and size as the old one that has been delivered and installed and working
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